Returns & Exchanges

Returns & Exchanges

  • Pack the item in a secure box.
  • A pre-paid return shipping label will be sent via email to the email address on the original order.
  • Once your return is received and inspected (within two business days), your refund will be processed less a 20% restock fee for returned merchandise; a credit will be automatically applied to your original method of payment within 7 days.  Depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. As part of our return policy, all returns will need to be received and processed by our warehouse within 14 days.

Damaged Goods

  • Please contact us at: customerservice@onesourceautographs.com within 48 hours of receipt of package if your merchandise has been damaged in transit of shipment or is defective.
  • For damaged items we may issue a ‘call tag’ to have your package picked up.  The customer should HOLD the package for the carrier service to pick up the package for inspection.  It is the customer’s responsibility to see that the package is available for pickup by carrier, or to drop off the package within 7 business days of receipt to be eligible for refund.
  • The customer must save all original packaging including packing materials to reseal the package for return.  Damage claims will not be processed if the item is not in its original packaging.
  • If the transit carrier determines the item was damaged during transit we will issue a complete refund of the purchase price of the item and shipping charges back to the credit card used to make the purchase.  Damaged in transit returns will not be assessed with restocking fees.

Items NOT Eligible for return or exchange:

All custom orders, including custom framed photos and jerseys

  • Game Used and Game Issued Items
  • Vintage Items
  • Merchandise that has been delivered more than 30 days prior to emailing One Source Autographs
  • Autographed Memorabilia – Every autographed item purchased on One Source Autographs is covered by our Authenticity Guarantee.
  • Pre-Order Items – Items that are marked as “Pre-Order” are not eligible for cancellation prior to shipment due to contractual agreements made for specific athlete signings.
  • Custom Items – All personalized and customized pieces, including but not limited to: framed, personalized, inscribed, made to order and custom products are not available for return (unless damaged in transit and reported within 48 hrs of delivery).
  • Damaged Orders – Returns and Exchanges for damaged goods are accepted within 48 business hours of item delivery. In the event of a damaged item, a replacement item will be sent, store credit issued, or refund applied.  One Source Autographs will pay for all shipping costs in a damage event.  Damaged items must be held by the customer with the original packaging, so the carrier can inspect the damaged package for reimbursement.  Products are signed off by representatives in the shipping warehouse before packaging for quality assurance; in some cases we may ask for a digital image of your product to investigate the damage.
  • Lost Orders – Lost in transit orders must be reported to One Source Autographs immediately.  An investigation will be initiated and upon the conclusion of that investigation a new item may be shipped to the customer.  Please use the tracking # to track your delivery, if an order is not reported lost to our company within 10 business days of delivery there will be no recourse for reimbursement.
  • Shipment Times and Guarantees – Please note the processing time on your item, and consider that in addition to your chosen delivery method.  No shipment is guaranteed to arrive by any given date unless there is a promotional shipping guarantee at the time of your order.  An order received later than the desired date because processing time was ignored is not eligible for a refund.
  • Athlete Signatures – All autographed items are guaranteed authentic.  Due to human element, signature size and position may vary slightly from item to item.
  • Errors – Fees incurred to One Source Autographs because of address key-in errors by the customer will be charged to the customer.  Product omissions and errors from One Source Autographs must be reported within 10 days of order placement.  Many of  One Source Autographs’ systems are automated included our inventory system.  If an item has an incorrect title, image, or price, an agent will contact the customer as soon as possible for notification of error.  One Source Autographs is not liable for these technical errors and will not honor the sale of erroneous prices or titles.  If the customer receives more items than paid for (for example: customer paid for 1 signed photograph and receives 2), the customer must contact One Source Autographs immediately to request a prepaid carrier pickup of item(s).  One Source Autographs reserves the right to take legal action to reclaim property against any party uncooperative and refusing to return property which has no receipt records of payment.
  • Separate Shipments – Please note, due to our large inventory, some items may ship from multiple locations shipments may arrive on different days.  Orders are shipped as they are packaged to ensure fast delivery.
  • Canceling your order – If you decide to cancel your order, immediately email customerservice@onesourceautographs.com with your order # and the item you wish to cancel.  A cancelation request will be submitted to the warehouse your product(s) ships from.  Cancelation requests are not confirmations.  Custom Framed merchandise cannot be cancelled. If your item is packaged and labeled it cannot be canceled, please follow return instructions if you would like to return the package.
  • Holiday Return Policy – Customers who order and disregard the suggestion at checkout to use expedited delivery as per the holiday shipping policy WILL NOT be eligible for the guaranteed promotions.  Suggested shipping method is a service provided to the customer and is clearly displayed at checkout.  This is the only way to guarantee holiday delivery.  If shipping times need to be clarified please email a representative.  Keep in mind UPS does not guarantee UPS Ground delivery, as they do their expedited services, so it is suggested to use expedited services on all orders unless ground is specifically guaranteed at checkout. Shipping times are to be considered as “estimated dates of delivery”. Weather conditions, holidays, etc. may delay your package.
  • Gift Certificates– Gift certificates are non-refundable purchases.  Certificates can either be mailed or emailed.
  • Coupons and On-Sale Items – Coupons cannot be combined with items that are marked on sale.  One coupon may be used per order if applicable; multiple coupons cannot be combined.  If your item(s) from an existing order has been marked on sale, One Source Autographs will honor the new sale price if your purchase was within 7 days prior to sale in the form of store credit.  Eligible items for credit must be exact item and in stock at time of request.